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Gm - Cafe Jobs
Company | Hard Rock International |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking
- Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum
- Be responsive and hospitable to guest feedback from all sources, including social media and
- Foster an environment of customer advocacy in which all team members put the guest first in very
- Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the
- Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand
- Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and
- Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core
- Attain a level of top-line sales performance that ranks as #1 in your market place competitive
- Consistently demonstrate that you have an enduring passion for your own continuous learning and professional
- Demonstrate the ability to grow the business by generating consistent year-over-year entrée count
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Empower your team with a consistent mission regarding cafe goals to achieve desired results.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Actively nurture your team’s development and advancement along well-defined career paths.
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
- Bachelor’s Degree in HRM or Culinary preferred.
- Excellent verbal and written communication skills
- Strong leadership and interpersonal skills
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Genuine enthusiasm and aptitude for serving people
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions
- High level of business acumen and common sense
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to sit for extended periods of time.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to travel via auto or airplane for long periods of time.
- Ability to turn or twist body parts in a circular motion.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
- Ability to express or exchange ideas verbally and perceive sound by ear.
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