General Manager Jobs

Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties And Responsibilities

• Resolve employee issues or concerns.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• New member sign-up.
• Staff Management
• Facilitate all member requests, issues and questions.
• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Involved in all front desk related activities including:
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Determine and communicate equipment repair in a timely manner.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Take prospective members on tours.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Check members into the system.
• Ensure safety of employees, members and club property.
• Schedule staff and ensure all shifts are covered.
• Ensure prompt opening/closing of gym.
• Track statistics and reports (weekly, monthly, annually).
• Manage disciplinary/termination activities.
• Authorize expenditures and refunds. Make daily bank deposits.
• Backup support for any employee who is absent.

Qualifications/Requirements

• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification required.
• Exceptional leadership, diplomacy and listening skills.
• High school diploma/GED equivalent required.
• Experience working as an Assistant Manager at Planet Fitness.
• Must be 18 years of age or older.
• Superior customer service skills, preferably in the fitness industry.

Physical Demands

• Continual standing and walking during shift.
• Will occasionally encounter toxic chemicals during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.

JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: