General Manager- Dental Production

Essential Functions:

• Oversees work schedule for scheduling, distribution, quality control and other supervisors.
• Manages operational and fiscal activities of the lab to achieve staffing levels, budgets, and financial goals.
• Coordinates and implements solutions from process analysis and general department projects.
• Works closely with Logistics team to ensure timely distribution of cases to production and delivery of cases to customers.
• Effectively manages lab’s Profit and Loss Statement (P&L), including labor, materials, sales, equipment, etc.
• Partners with Human Resources teams to address employee relation matters, determine staffing needs, and set appropriate pay.
• Assists staff to resolve complex or out of policy operation problems.
• Communicates with Supervisors, Managers, and Executives on division operations.
• Develops and enforces lab policies, in accordance with Company policies and procedures, as necessary.
• Collaborates with Marketing Department on marketing strategy of division products. Reviews Marketing initiatives and provides feedback on graphics and imaging for promotions and coupons.
• May be responsible for oversight and management of support units (i.e., Facilities, Janitorial, Logistics, Purchasing, Inventory).
• Serves as liaison to other Division General Managers, Departments, and Education Department.
• Ensures all direct reports understand the performance standards of their department and have a clear understanding of their own individual performance.
• Reviews daily/weekly/monthly production reports to identify areas that requires improvement. Meets with management team to resolve inefficiencies, quality and/or quantity issues.
• Sets operational strategy in alignment with and in support of the Company’s overall business strategy.
• Drives and determines division quality standards and production goals.
• Establishes and implements training programs and procedures. Works with management team to provide assistance and training to staff as necessary.
• Coaches and provides career development advice to staff. Establishes employee goals and conducts employee performance reviews.
• Ensures productivity and quality goals are met by monitoring production, resolving production issues, and motivating team members.
• Monitors and coordinates functions such as Operations, Manufacturing, Engineering, Planning, Sales, Maintenance, and/or Research and Development, to increase operational quality and efficiency.
• Collaborates with Human Resources to identify potential candidates to fill open requisitions and conducts interviews to assess candidate fit.
• Analyzes and documents business processes and problems; develops solutions to enhance efficiencies.
• Works with Corporate to streamline quality and processes, ensuring standardization across all lines of production.
• Supervises staff in accordance with Company policies and procedures.
• Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented.
• Collaborates with Call Centers to ensure high customer service standards, and pending cases are resolved and returned to production timely.
• Handles escalated requests and follows up with customer to resolve inquiries, as necessary.
• Monitors quality issues and works closely with Quality Control Specialists and management team to address all issues regarding quality standards.

Education and Experience:

• Minimum ten (10) years of experience in dental industry as a dental technician or Certified Dental Technician).
• Minimum five (5) years of managerial/leadership experience.
• Bachelor’s degree in related area of specialty preferred.

Special Requirements/Certification:

• Certified Dental Technician a plus.