Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What You’ll Do

• Monitor service queues and provide accurate status updates to customers
• Help set up and repair technology devices for customers
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Clearly communicate and partner with fellow agents
• Provide positive, timely service to customers during the check-in and checkout process

Basic Qualifications

• Ability to work successfully as part of a team
• Experience using and learning about consumer electronics
• Ability to work a flexible schedule, including holidays, nights and weekends
• Ability to prioritize and multi-task in a fast-paced environment

Why you’ll love it here

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our Benefits Include

• Generous employee discount
• Competitive pay
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™