Gaming Warehouse Technician Jobs

Summary
Gaming Warehouse Technician Route Operations (Montana) Description:
Gaming machine refurbishing, cleaning, updating and modifying. Warehouse duties as required. Loading/Unloading freight and general maintenance. Receive verbal and written instructions regarding duties to be performed. Provide excellent customer service to internal and external customers.
Essential Functions And Responsibilities

• General shop cleaning and maintenance including parking lot
• Respond promptly to customer needs, solicit customer feedback to improve service; respond to request for service and assistance in a friendly and timely manner; meet commitments made to customers; manage difficult or emotional customer relations
• External service calls on Gaming and Amusement equipment as needed
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Software updates
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned
• Communicate within the organization as necessary to accomplish company goals
• Gaming and amusement machine refurbishing (cleaning, basing, programming, applications, modifications)
• Responsible for basic repairs on gaming machines and amusement equipment
• Loading and unloading freight
• Scheduled On-call Service – Responsible for assisting the service team on service calls to customer locations and/or phone support. Complete call sheets, which includes reporting location, machine type, and problem with equipment, time in/time out and any other pertinent information
• Building, maintaining and organizing chairs and tables in warehouse
• Assist in moving gaming and amusement equipment to different location

Requirements
Qualifications

• Able to communicate effectively with team members, guests, location owners/managers and supervisors
• Familiar with and knowledgeable of the area road system
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Proven experience providing high level of guest service
• Previous experience working in a team or group environment
• Ability to apply common sense reasoning to variety of situations
• Must be insurable by the Company
• Proven experience being reliable, dependable, and honest
• High school diploma or equivalent
• Verify right to work in the United States
• Previous experience performing same or similar job duties preferred
• Ability to functionally communicate occupational-based English, both written and verbal
• Comfortable driving during various driving conditions and traffic patterns, including rush hour
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• Possess excellent communication and organization skills

Work Cards

• Valid Driver’s License

Physical Requirements

• Frequently sitting and driving
• Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels
• Frequently bend, reach, twist, climb, squat, kneel, stand, and walk
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Driving and/or riding in vehicle
• Indoor work environment

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.