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Full-Time Breakfast Server (Monday-Friday 5Am-12Pm)
| Company | HILTON GARDEN INN CRABTREE |
| Address | , Raleigh, 27612, Nc |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-06-29 |
| Posted at | 11 months ago |
Description:
POSITION SUMMARY:
The Breakfast Server's primary responsibility is to greet all guests as they enter the restaurant during the breakfast hours of operation according to Hilton Garden Inn Crabtree brand and hotel standards. This concierge will assist servers with maintaining the dining room to create a pleasing and welcoming environment for guests in accordance with Health Department standards and hotel standards, with the constant goal of exceeding client & guest expectations. It is also the concierge’s responsibility to possess good communication skills, be responsive to guest / client needs, maintain uniform and behavior standards, and to keep work areas (both guest areas and service areas) in organized, clean, neat, visually appealing condition. Concierge may occasionally be asked to re-set the area for subsequent events, working in a safe manner; they may be asked to assist in other areas of hotel operations, food & beverage or other.
Breakfast concierge must understand that they are a part of a larger food & beverage department, and their work reflects not only the department but the entire hotel team, Hilton Garden Inn Crabtree, and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
- Complete all food service training within 14 days of hire: other essential training and certification within 30 days of hire.
- Know and understand Hilton Garden Inn Crabtree breakfast set-up and service standards.
- Working in one of the most guest intensive areas of Hilton Garden Inn Crabtree Suites, act as an ambassador for the hotel – be welcoming, helpful, friendly, professional and engage the guest in a gracious manner.
- Demonstrates attentiveness and responsiveness to guests needs and insures follow-through and completion.
- Always demonstrates superior hospitality skills and excellent guest and team member relations, with all departments.
- Understands safe handling of food, beverage, heat sources and other service equipment.
- Completes all assigned pre- and post-service tasks, such as retrieving food service trays and related items from guestroom hallways.
- Ensures safe and correct storage of equipment.
- Maintain beverage stations.
- Maintain food buffet areas – well stocked, clean, neat, and wiped down of any spills or debris.
- Can meet flexible scheduled days and hours as required to serve hotel guests. Demonstrates punctuality, excellent attendance, and proper uniform standards.
- Assist in other hotel work areas as instructed by supervisor.
- Report any maintenance needs to ensure that our facilities, furnishings, and equipment are maintained in a “like new” condition.
- Participate in training and meetings to enhance skills and knowledge to become a more productive and effective team member; perform assigned tasks in other areas within the Food & Beverage department, such as suite service, banquet service (all meal and service types).
- Certain uniform components are issued by the hotel, others to be provided by the employee; hotel issued items should be worn only during hotel shifts. The uniform should be maintained in “like new” condition by the employee, following proper laundering and care instructions. This is a critical component of portraying the professionalism that is required of all hotel positions. For safety purposes, non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency, and attention to detail – all team members are evaluated against this standard.
A hotel operates 365 days a year, 24 hours a day. During your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work.
Qualifications
EDUCATION AND EXPERIENCE
- High School diploma or general education degree (GED) is desired, but not essential.
- Previous related experience strongly preferred.
KNOWLEDGE, SKILLS, ABILITIES
- Work well with other team members and departments. Follow directions accurately and efficiently.
- Read & write English and perform mathematical computations such as adding and multiplying.
- Effectively communicate with hotel guests and clients, utilizing courtesy, tact, and diplomacy.
- Effectively communicate with culinary staff to ensure that breakfast foods are replenished and maintained in guest ready condition.
- Safely carry trays of food or beverages, plates, glasses, cups, etc.
PHYSICAL/MENTAL DEMANDS
- While performing the duties of this job, the employee may be required to stand, walk, carry, talk, listen and coordinate with other team members. The employee may be required to be on his / her feet for a large portion of the day / shift. Duties may require that the employee stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls; be able to lift and / or move heavy objects including tables, carts / caddies and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
- Must be able to sustain focus and attentiveness for extended periods of time.
- Must be able to plan several steps ahead, always being ready to move on to the next task within each service or shift.
Physical and Mental Demands and the Environmental Factors
Occasional (1 – 33% of the time)
Frequent (34 – 66% of the time)
Constant (67 – 100% of the time)
- _C__ Requires bending or twisting
- _C__ Requires walking and running
- _F__ Requires kneeling, crouching, stooping or crawling
- _C__ Requires repetitive movement
- _C__ Requires standing
- _C__ Requires using hands to handle, control, or feel objects, tools or controls
- _O__ Requires working outside in all types of weather conditions
- _ O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
- Kitchen environment, including hot areas, hot tools, hot plates, sharp knives, and tools.
- Dining environment.
- A flexible schedule can vary from week to week; must be available to work on weekends and holidays.
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