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Front Office Agent (Overnight)

Company

Montage International
Address , Manhattan, Ny
Employment type FULL_TIME
Salary $28.73 an hour
Expires 2023-06-13
Posted at 1 year ago
Job Description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Front Office Agent (Overnight)
SUMMARY
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
  • Hosting and welcoming guests with a friendly and sincere demeanor
  • Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
  • Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
  • Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
  • Assisting with guest check-in and out process, as well as folios, invoicing and billing
  • Overnight shift availability required
  • Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
In addition, all Front Office Agent roles, you may be assigned to; although not limited to, Concierge responsibilities during a shift or as needed based on business needs. Concierge primary responsibilities include, but not limited to, ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.
  • Ensuring any incoming and outgoing packages are logged and delivered appropriately
  • Booking reservations for guests both within the resort and at outside facilities
  • Familiarizing oneself with each day’s arrival and group activities
  • Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor
  • Properly logging guests requests and performing follow up with guests
  • Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
  • Providing information and assistance to guests regarding city and hotel attractions or points of interest
  • Greeting guests with friendly and sincere welcome
  • Role descriptions may not be solely inclusive of all duties as outlined by Front Office leadership.
QUALIFICATIONS
  • Possess basic math skills and have the ability to accurately handle billing
  • High School Diploma or equivalent, Bachelor’s Degree preferred
  • Minimum of two years’ experience in a hotel operations environment
  • Minimum of two years’ experience in customer service
  • Ability to communicate clearly and speak, read, write and understand English well
  • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Hourly rate: $ 28.73 per hour
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.