Front Desk Supervisor (Full-Time) - Arizona Biltmore, A Waldorf Astoria Resort

The historic Arizona Biltmore is looking for a Front Desk Supervisor to join the Front Office Team!

Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).

• Shift: Various – must have availability to work weekdays, weekends, and holidays.
• Classification: Full-Time

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Monitor lobby traffic and adjust staffing accordingly
• Monitor, observe and assist in evaluating team member performance
• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Now - We operate with a sense of urgency and discipline
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Ownership - We're the owners of our actions and decisions.

In addition, we look for the demonstration of the following key attributes:

• Dependability
• Customer Focus
• Adaptability
• Productivity
• Quality

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Supportive parental leave
• Mental Health Resources
• Access to your pay when you need it through DailyPay
• Career growth and development
• Medical Insurance Coverage – for you and your family
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Team Member Resource Groups
• Matching 401(k)
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Go Hilton travel discount program
• Recognition and rewards programs
• Best-in-Class Paid Time Off (PTO)

Work Locations

Arizona Biltmore Resort

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office