Front Desk Medical Receptionist

Please Note :

Client is looking for local right now, as this position requires certain in state licenses from RI.

SUMMARY:

This position is primarily responsible for greeting and checking in patients in a busy medical office, and supporting providers, staff and administrators by performing the following duties:

CORE DUTIES AND RESPONSIBILITIES:

• Balances their cash and other payment forms collected, as well as petty cash at the end of each shift.
• Answers busy, multi-line phone, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Brings to Front desk supervisor for appropriate sign over of cash collections.
• Responsible for maintaining a tidy waiting room area, ensuring that all magazines, pamphlets and publications are straightened, distributed and available for the patients.
• Ensures proper insurance referrals are in place in the patient chart at the time of check in, as well as checking patient’s current eligibility on insurance presented.
• Determines need for escalation of certain calls (Priorities), and pages or calls the appropriate person/persons.
• Scans in New patient forms and updates demographics, insurance and other information in the EMR, as directed.
• Accepts copays, payments on account and payments for procedures and provides patient with a receipt for their payment.
• Other receptionist and secretarial duties, as directed.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate. Phones are very busy and the activity level is frequently high.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19 considerations:

• We are practicing all safety and social distance guidelines.
• Covid vaccine required per RI State mandate.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• At least one year of experience with similar job functions in a healthcare setting, or equivalent combination of education and experience.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPUTER SKILLS:

• To perform this job successfully, an individual should have previous EHR/EMR experience.
• Familiarity with Microsoft Office, Excel and Outlook is preferred.