Front Desk Coordinator-Physical Therapy

COMPANY DESCRIPTION

Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Essential Functions

• Check all voicemail messages in the morning, and after any staff meeting.
• Understands how to calculate patient liability and appropriately document and inform patient.
• Keeps log of charts that have been discharged, and sends all charts via courier to Medical Records dept for scanning with all appropriate documentation.
• Ability to use Passport system to track payments for fee for service programs such as BLADE, Beyond Therapy, and Aquatics.
• Locates medical records and makes copies as requested by internal and external sources.
• Calls new patient to remind of appointments.
• Maintains change fund each day and verifies amount daily.
• Understands use of HPF to view medical charts as necessary.
• Responsible for daily/monthly volume report for referrals, cancellations, no shows, and total visits. Reports information to supervisor on monthly basis.
• Reports daily unit totals to office manager.
• Maintains Total Fitness Program documentation.
• Turns in deposits in a timely manner to the cashier each day.
• Able to communicate professionally to Proxsys and MD office staff when a customer is improperly placed in Proxsys or if the order requires more information.
• Asks for signature verification on each deposit completed.
• Appropriately communicates with therapy staff to schedule follow up therapy visits for patients.
• Completes MSP questionnaire in HBO at time of registration.
• Places outgoing messages on main line and personal extension when office is closed due to weather, holidays, etc.
• Takes appropriate and timely messages and routes to the appropriate staff.
• As time permits informs MD’s office of new patient cancellations/no shows following up with a request for updated MD order if necessary
• Maintains charge tickets for 3 month period for reference if audit should occur.
• Fields customer phone calls regarding cancellations and rescheduling and takes appropriate messages to share with therapy staff.
• Completes monthly Medicare report and turn into Business office and office manager by the 4th of each month.
• Prepares monthly consents with current account number and scans to VI WEB system in a timely manner.
• Follows Tenet’s standards by following HIPPA guidelines.
• Notifies MD when a worker’s comp patient cancels or no shows for a scheduled appointment.
• Assist callers to best of ability to locate phone number or department requested.
• Ensures each cancellation or reschedules are noted on daily schedule and appropriately documented.
• Competent in placing scheduling notes, alerts, and clearing out names in Proxsys.
• Provides insurance verification staff with insurance information to verify benefits prior to the evaluation.
• Pulls all workers’ compensation notes and send to business office by the 4th of the month for the previous month or within 3 business days of the chart being discharged.
• Able to capture all appropriate patient information and schedule patients according to scheduling guidelines provided by therapy staff.
• Files information in all charts as needed. Secures all charts at the end of the day to ensure patient privacy.
• Flips OPA accounts to ORC when patient registers for evaluation.
• Assist with other duties as required by Business Office Manager.
• Able to effectively and professionally communicate scheduling issue to supervisor and therapy staff in a timely manner.
• Pull discharged charts weekly and discharges from the HBO/STAR system.
• Able to key charges into HBO system with a 98% or better accuracy rate.
• Validates that a signed medical release is on file by the patient when copies of the medical records are requested.
• Treats customers with respect, courtesy, and privacy when scheduling appointments.
• Reconciles charges in PBAR immediately after entry to HBO to verify accuracy.
• Understands appropriate avenues to take with regards to Proxsys, computer and phone issues.
• Answer phone appropriately within 2 rings identifying the location, employee name and “How may I help you?”
• Completes all Medicare compliance checkers on new and rollover accounts.
• Notifies case manager or insurance carrier when a worker’s comp patient cancels or no shows for any scheduled appointments.
• Creates all medical records when the evaluation is scheduled.
• Reports all fee for service collections to office manager.
• Able to utilize the Proxsys system to retrieve referrals and schedule in a timely manner.
• Able to make corrections as necessary based on reconciliation process.
• Pick up charts from the OP gym area to file.
• Pulls charts for next business day and reviews for appropriate documentation.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

• High School Degree or Equivalent