Front Desk Attendant Jobs

Summary: The individual in this position is primarily responsible for the delivery of excellent customer service to all members, guests, and program participants of EmBe South. Front desk attendant(s) assist in staffing and managing EmBe’s childcare rooms and ratios from 3pm-6pm as directed.

Essential Functions And Responsibilities

• Keep accurate enrollment files.
• Learn and explain EmBe programs, policies, and procedures.
• All other duties as assigned.
• Create and maintain all front desk forms.
• Demonstrate and reinforce professionalism, appropriate language, take responsibility for actions, and mentor positive behaviors to all throughout the center.
• Tour new clients if managers are unavailable.
• Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
• Answer and route incoming guests, telephone calls, and emails.
• Ensures office supply inventory is stocked.
• Responsible for coordinating information, communications, and administrative procedures for the EmBe front desk.
• Register customers and clients for programs according to procedure.
• Duties include record keeping, database maintenance, and general front-of-house communications.
• Receive customer/client comments and direct them to the appropriate staff.
• Monitor all public entering the building.
• Ability to work with youth and adult volunteers and staff
• Filing and scanning necessary information.
• Keep the front desk organized
• Responsible for assisting human resources with new hire paperwork and procedures.

Qualification

• Self-motivated team player, with ability to effectively work under stress of multi-tasking during busy work times.
• Proven ability to work with people of diverse backgrounds, cultures, and perspectives.
• No staff members name will appear on the sex offenders’ registry
• Previous customer service and/or administration experience preferred.
• High School Diploma Preferred
• Model excellent oral and written communications, and teamwork skills.
• Proficiency with Microsoft Office including Microsoft Word, Microsoft Excel, Microsoft Publisher, and Microsoft Access.
• No staff member or volunteer will have a felony conviction on record within the past five years.
• No substantiated history of child abuse or neglect.

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