Front Desk Associate Jobs

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Front Desk Associate

You

• Are a quick study with the ability to apply what you have learned during online and hands-on training.
• Inspire and motivate others to achieve their goals.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Act with integrity and show respect to everyone around you.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Exhibit a positive and upbeat attitude.

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Front Desk Associate also include

• Perform prospective member calls and tours; assessing their membership needs.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Execute retail transactions with accuracy and drive sales goals.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Resolve member concerns and escalate to a Manager as needed.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

About Your Qualifications

• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Must be 18 years of age or older
• 6-12 months of experience in a customer service environment is preferred

Physical Demands of the Front Desk Associate

• Frequent cleaning and sanitizing of equipment and facilities.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
• Will encounter toxic chemicals during shift.
• Must be able to lift up to 75 pounds.
• Continual communicating in person or on the phone to exchange information during shift.

More reasons to join Planet Fitness!

• Please note that certain benefits listed above are for full-time employees only
• Free Black Card Membership
• Employee perks and discounts
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Engaging team-building competitions and social events
• Healthcare and Dependent Care Flexible Spending Accounts*

E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama

Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.