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Hotel Front Desk Attendant
Recruited by WizeHire 10 months ago
Address Carlsbad, NM, United States
Front Desk Associate Jobs
Company | The Remedy Day Spa |
Address | Albuquerque, NM, United States |
Employment type | PART_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-16 |
Posted at | 1 year ago |
SPA OPERATIONS COORDINATOR
- Provide superior customer service while encompassing The Remedy brand standards
- Complete side work and closing duties directed by co-workers or managers
- Help maintain retail area, communicate with management about product, feedback stock levels etc
- Be positive, outgoing and energetic
- Check email and #slack regularly, participate in discussions, and help find solutions
- Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
- Educate clients and close out retail sales that will provide guest with the maximum benefits
- Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
- Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
- Display a genuine team spirit and flexible attitude
- Adhere to any and all protocol changes issued by management
- Wash and Fold laundry
- Schedule guests following strict Remedy protocol, to maximize efficient use of time
- Adhere to all policies and procedures expected The Remedy staff
- Possess an unflappable demeanor in time of high-stress and chaos
- Answer phone and respond to guest communications in a timely manner
- Communicate with all co-workers and guests in a friendly, professional manner
- Personally guide guests through the spa
- Be available to work nights, weekends, and some holidays
- Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
- Elevate the guest experience by knowledgeably offering enhancements and additional services
- Attend all meetings and training required of your department or company in general
- Have each new client fill out and sign an intake form
- Be able to work scheduled shifts
- Professional communication skills, both written and verbal
- Prior experience in retail, hospitality or salon/spa industry strongly preferred
- Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
- Ability to lift up to 25lbs
- Must have schedule availability to include evenings, weekends, and holidays
- Ability to sustain reasonable physical activity for the duration of a scheduled shift
- Natural ability to sell and educate clients on products and treatments
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