Front Desk Associate Jobs

Summary Objective

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions

• Provide the highest level of customer service to all members, guests and visitors upon arrival
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately
• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
• Deliver the ultimate fitness experience to every member, every time

Job Responsibilities

• Answer phones, field questions, and route calls in keeping with Front Desk standards
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Understand and follow employee standards of conduct and ethics
• Use online computer software for member check-ins, updating member accounts as needed
• Work morning, evening, and weekend shifts as necessary
• Perform cash, check, and credit card transactions accurately
• Attend all scheduled meetings and trainings
• Assume other duties as assigned

Required Knowledge, Skills & Abilities

• Strong work ethic that includes punctuality, organization, and attention to detail
• Outwardly facing professional appearance to include a smile, uniform, and name tag
• Confidence and desire to create new relationships quickly
• Familiarity with basic cash-handling procedures
• Ability to quickly acquire and apply new knowledge and skills
• Excellent listening skills
• Excellent verbal and nonverbal communication skills
• Ability to multitask and work well under pressure
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Extending hand(s) and arm(s) in any direction.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• Applying pressure to an object with the fingers and palm.
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Particularly for sustained periods of time.

Employee Benefits

All US Fitness team members receive:

• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Complimentary Membership and Guest Privileges
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits

• 401(k) Retirement Plan
• Paid Time Off
• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Front Desk