Front Desk Associate $22.75/Hr - Full Time

In 2018, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023, we were recognized as a national top workplace! Learn more about BGV, including our three-decade history of success, here breckenridgegrandvacations.com. Our success is grounded in our commitment to BGV’s Triple Bottom Line: People, Planet, Prosperity. Compensation for this full-time position is $22.75/hr and includes BGV's Total Compensation package:

• BGV’s unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.
• Employee Wellness programs to support physical and mental health
• Paid time off including vacation, sick leave, parental leave and paid volunteer time off
• Tuition reimbursement program
• Retirement plan
• Employer paid short term disability coverage and group life insurance
• Professional development
• Employee recruiting bonus
• Employee housing programs
• Sustainability programs to support the health of the planet
• Twice yearly bonus
• This position includes a Skills Testing program that starts after a minimum 90 days of employment. Employees who complete the program are eligible for an increase in compensation. See below for more details.

ESSENTIAL DUTIES AND RESPONSIBILITIES of Front Desk Associate include without limitation:

• Keep guest folios accurate, interacting with Night Auditor as needed.
• Understand the benefits of BGV vacation ownership, assisting owners and guests with requests for future reservations
• Uphold BGV, department, and resort standards, culture, and policies.
• Manage registration and room assignments. Answer questions about resort services and amenities, shopping, dining, entertainment and directions.
• Respond promptly to email and voicemail.
• Pursue learning & development, cross-training, and attend companywide training sessions and department staff meetings.
• Assist owners and guests with purchases from the lobby store.
• Direct all owners and guests to the Concierge for additional resources.
• Wear proper uniform and name badge, adhering to BGV appearance standards.
• Welcome owners and guests with a smile!
• Inform Housekeeping and Engineering departments of daily arrivals, departures and same day reservations, ensuring room availability. Manage Housekeeping and Engineering requests in software system.
• Operate resort switchboard and phone system.

SKILLS TESTING PROGRAM:

Front Desk Associates are eligible for advancement after a minimum 90 days of employment. Reference the Front Desk Associate II Testing Program for further details, available upon request. Employees are eligible to become a Front Desk Associate II once they have all the skills of a Front Desk Associate plus these skills:

• Night Audit: Advanced Folio training, Shift-4 training, Basic security training
• Market: Vendor knowledge, Lightspeed training, Market/Grand Essentials Audit training
• OneBGV Front Desk: Interdepartmental shadowing, Parking/violator knowledge, Tough call/interaction skills
• Manager on Duty (MOD): Standard operating procedure knowledge, MOD training, Post-Stay Survey training
• Activities: Activity Training, Escape Room training
• TSW Skills: Advanced TSW knowledge, Owner Relations training

ESSENTIAL DUTIES AND RESPONSIBILITIES of FDA II Include without limitation:

Perform all the duties of a Front Desk Associate.

• Support and assist with Bell / Valet duties in the form of luggage assists, valeted vehicles and conducting parking counts & violator checks.
• Support and cover Front Desk shifts at other properties, upholding and supporting a working knowledge of those properties’ processes and procedures.
• Demonstrate and reinforce proper procedures as part of the Front Desk staff.
• Assist the Front Desk Supervisor in overseeing inventory and supplies and placing orders as needed. Verify delivered and received.
• Serve as the senior member of the Front Desk staff during Front Desk shifts by providing expert knowledge and ability in TSW.
• Support and assist with Post Stay Survey responses.
• Support and assist with Activities duties in the form of running Escape rooms, covering In-house Activities, and building & delivering gift baskets.
• Support Night Audit coverage and reinforce all proper Night Audit processes and procedures by utilizing appropriate systems and programs.
• Support the Front Desk Supervisor with keeping Front Desk Agent training information accurate, complete, and available to staff.
• Support the Front Desk Supervisor with providing staff training and ensure training is thorough and occurs on a regular basis.
• Support resolution of all guests’ complaints and concerns acting as the Manager on Duty adhering to all safety standards.
• Work alongside other Front Desk Associates and take ownership of issues and ensure that they are completed to the highest degree without supervision.
• Assist with ordering and receiving of Market/Grand Essentials orders, conducting monthly Market/Grand Essentials inventory and audits, while maintaining positive vendor relationships, and always supporting proper procedures.
• Show a positive example of gracious, welcoming, and professional behavior to all members of the property, including owners and guests, coworkers, and vendors.
• Assist with additional duties as assigned by the Front Desk Supervisor, Assistant Guest Services Manager, and Guest Services Manager.
• Help coordinate Front Desk Associate work by prioritizing and delegating tasks to completion and act as a point of escalation when a supervisor or Manager is unavailable.
• Foster strong cross-departmental communication and synergy.