Front Desk Agent Jobs

Front Desk Agent

The Tides by the Sea

2316 Beach Dr, Seaside, OR 97318

$15 - $18 an hour - Part-time

Job details

Pay $15 - $18 an hour

Job Type Part-time

Shift and Schedule Day shift, Evening shift, Holidays, On call, Weekend availability

The Tides by the Sea is located at the South end of Seaside's historic promenade and is the closest lodging property to the beach and offers gorgeous views of Seaside Cove and surfer's paradise. We are currently seeking a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of the accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, amenities and local eateries and points of interest. If you have a passion for customer service and work experience in the hotel industry, we want you to join our team!

The Responsibilities of the Position:

• Inform customers about payment methods and verify their credit card data
• Perform all check-in and check-out tasks
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Manage online and phone reservations
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Assists other Front Desk personnel when needed.
• Maintain updated records of bookings and payments
• Welcome guests upon their arrival and escort them to their rooms
• Perform any related duties as requested by the supervisor/manager.
• Provide information about our hotel, available rooms, rates, and amenities
• Upsell additional services, when appropriate
• Provide service recovery for unexpected challenges
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined at orientation.)
• Register guests collecting necessary information (like contact details and exact dates of their stay)

The Skills and Experience Needed:

• Minimum high school education
• Highly experienced working with computers, email, and hotel reservations software
• Must have a pleasing, hospitable demeanor to engage with guests
• Understanding of how travel planning websites operate
• Demonstrate proper phone etiquette and be courteous to everyone
• A combination of 1-2 years of customer service and/or hospitality experience

The Physical Demands of the Position:

• Stand on a regular basis throughout the shift
• Must be able to perform multiple tasks at one time and able to pay attention to sound and sight details in crowded and noisy situations
• Must have the ability to keep breakage to a minimum by handling dishes, glassware, and fragile equipment with care
• Must be able to bend, squat, crouch, crawl, reach and retrieve items from overhead

Other Qualifications Include:

• Ability to communicate in English, both written and spoken
• Is committed to providing a memorable guest experience
• Ability to clear a background check
• Is flexible and able to handle interruptions
• Is able to work effectively under time constraints
• Is able to communicate effectively with others
• Ability to stay on task until jobs are completed
• Computer proficiency
• Brings a positive outlook and team orientation to work

At the Tides by the Sea, we create a culture of teamwork and belonging. Our staff serves with creativity and passion. Our associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

For those interested, please submit a resume via this posting.

Work Remotely: No

Job Type: Part-time

Pay: Compensation is dependent on experience.

Supplemental pay types: Tips