Front Desk Agent Jobs

Description

Position at Hampton Inn Louisville North Clarksville

Is your Customer Service "Over the Top?" Will you do "Whatever it Takes" for our Guests? Come Join Our AMAZING Team!

Currently, we are looking for a top-performingPart TimeGuest Service Agent, Front Desk Clerk, Front Desk Agent, 1st Shift, $14.50-$15.50 based on experience.

We're searching for a motivated Part Time Guest Service Agent, Front Desk Clerk, and Front Desk Agent l eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the Part-Time Front Desk Agent, Guest Service Agent, and Front Desk Clerk you will be the first to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal Part Time Front Desk Clerk, Guest Service Agent, or Front Desk Agent is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you're looking for a rewarding career in the hospitality industry!

We're located off I-65, minutes from shopping and dining at Green Tree Mall, and 10 minutes north of downtown Louisville. Louisville International Airport, Churchill Downs, and the University of Louisville are all 15 minutes from our door.

Come Check Us Out

https://www.hilton.com/en/hotels/sdfcvhx-hampton-louisville-north-clarksville/

What is in it for YOU?

All Associates

• ON-DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you!
• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Welcome all guests and confirm bookings upon their arrival
• Associate of the Month/Associate of the Year/Service Awards
• Online Training Courses
• Direct Deposit
• Answer any issues or complaints made by guests and come up with solutions quickly
• Vacation/ Personal days & Holiday pay
• Access Perks
• Brand Travel Discounts for Travel and Food & Beverage
• Arrange activities, excursions, and transportation for hotel guests per their request
• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Some Key Areas of Responsibility include:
• Referral Program and Bonus
• Employee Assistance Program
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations

Requirements

• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Applicants must be able to work weekends & holidays.
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Knowledge of the local area to make recommendations for a variety of services
• High school diploma, GED, or equivalent

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates' attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.