Front Desk Agent Jobs

River's Edge Resort

*Seasonal Position*

Position Purpose:
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Must have pleasing personality and desire toward ultimate guest satisfaction at all times. Works at the direction of the Resort Management.

ESSENTIAL FUNCTIONS

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.

• Greets customers immediately with a friendly and sincere welcome. Use a positive and

clear speaking voice, listen to understand requests, respond with appropriate action and

provide accurate information such on outlet hours, special VIP programs, events, etc.

• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.

• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.

• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.

• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a
combination of the following supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the particular requirements of the
company.

• Attempts to communicate with guest in guest's native language, if applicable.

• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

• Van Driver associates when needed

• Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain
and demonstrate that he or she can perform the essential functions of the job, with or without
reasonable accommodation.

NOTICE:
Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition,
this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management
rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.