Front Desk Agent Jobs

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities

• Process all guest check-ins.
• Resolve discrepancies on the room status report with Housekeeping.
• Monitor, send and distribute guest faxes.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Accept and record wake-up call requests.
• Keep bank secure at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Process all check-outs.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Maintain positive guest relations at all times.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Handle overbooked or walked in guests.
• Verify registration card information with the guest.
• Resolve guest complaints, ensuring guest satisfaction.

Education And Experience

• One year previous experience in a similar position in a hotel.
• High School Graduate or General Education Degree (GED).
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers can tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.