Fraud Specialist Jobs

Job Title: Senior Fraud & Claims Operations Representative

Contract: 6 Months

Location: Charlotte, NC (ON-SITE)

Pay Rate: $20 to $21/hour on W2

Schedule: Sunday thru Thursday 2pm to 10:30pm | Tuesday thru Friday 2pm to 10:30pm and Saturday 11am to 9pm.

NOTE: This role has a strong potential for contract extension and/or Full Time Employment

Job/Role Description:

• Provide subject matter knowledge and interpretation of procedures to less experienced staff.
• Interact with fraud and claims functional area on a wide range of information as well as with external customers.
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area.
• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.

Required Qualifications:

• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Knowledge and understanding of account takeover processes
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Check fraud resolution experience
• Deposit fraud resolution experience
• Knowledge and understanding of OFC (Online Fraud Claims)
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Experience working in a financial services banking capacity in roles such as teller or service manager, as well as personal banker
• Ability to research, analyze, and determine a course of action for financial transactions
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss