Fraud Investigator, Financial Services Industry

We are hiring a Fraud Investigation who will be responsible for investigating fraudulent account transactions, including but not limited to; deposits and withdrawals made remotely and in branches, electronic transactions including P2P, RDC and ACH, unauthorized access to accounts through various channels including on-line and mobile. Provides support to internal team Members as it relates to fraudulent matters.

Business Hours

Monday – Friday 9:00AM – 6:00PM & Rotating Saturdays 9:00AM – 1:00PM

Based upon business needs, our positions may require working flexible hours, including weekends on a rotation.

This is hybrid-remote position based in Anaheim Hills, CA. with the opportunity to work 2 days in-office and 3 days working remote from home.

Why Work at CU SoCal?

Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other!

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose.

Our Culture and Values

We are a purpose driven organization. Purpose mobilizes people in a way that pursuing profits never will. Our purpose ignites passion within our team members and inspires trust from our Members. This makes a winning combination.

We are more than a place people bank. Our industry is filled with people who can count. At CU SoCal, we are people others can count on.

We work hard, play hard, and laugh along the way. We recognize that every single one of us is a valuable contributor. We have a strong culture of learning and accountability in a collaborative, team environment.

We’re a team of passionate, committed professionals dedicated to the same goal: Build Better Lives Through Exceptional Member Experiences, Every Time.

Minimum Qualifications

• Knowledge and general understanding of principal financial institution regulations required.
• 2+ years of working knowledge of automated fraud monitoring, investigative case management or related financial services industry fraud monitoring tools and applications.
• 2+ years of fraud risk related experience with exposure to transactional and account analysis within financial institution is required. Experience with fraud investigation from onset to resolution and strong analytical skills are required.
• Current CA state driver’s license, reliable transportation and current state liability auto insurance.
• High School diploma or equivalent

Preferred Qualifications

• Associates Degree or related field.
• Working knowledge of Verafin and/or Episys

Skills and Abilities

• Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
• Working knowledge of automated AML monitoring, wire transfer, investigative case management or related financial services industry monitoring tools and applications.
• Working knowledge of Microsoft Office applications, specifically Outlook, Word and Excel.
• Serve external and internal Members with a sense of urgency.
• Typing and 10-key skills.
• Maintain a positive and professional behavior and image with credit union Members, staff, management and board.
• Excellent problem solving, analytical and evaluative skills.
• Establish and maintain effective business relationships with staff in other departments
• Effective communications and customer service skills.
• Keep all credit union and Member information confidential.
• Excellent time management and prioritization skills in a multi-tasking environment.

Essential Duties and Responsibilities

• Document, track and maintain case due diligence and filings, place proper account restrictions and review account services restoration requests. Ensures time sensitive reports and notices are completed to guarantee compliance and regulatory requirements are satisfied.
• May participate in establishing related policies and procedures.
• Responsible for investigating fraudulent account transactions, including but not limited to; deposits and withdrawals made remotely, in branches or at ATMs, electronic transactions including P2P, RDC and ACH, withdrawal activity associated with stolen, forged, altered and counterfeit items, and unauthorized access to accounts through various channels including on-line and mobile.
• Investigate and process check fraud claims, identity theft claims, unauthorized transaction claims and Indemnifications.
• Provide support and guidance with fraud related questions.
• Review and process daily reports related to fraud in Verafin and core system (Episys), including but not limited to; deposit returns, deposit fraud alerts and risky check deposit alerts.
• Actively participate in team meetings and suggest improvements to fraud processes.
• Complete understanding and active application of our Core4, Mission, Values, and Purpose statements.
• Additional duties and responsibilities as assigned.
• Escalate high dollar fraud cases to BSA & Fraud Risk Manager and/or BSA Officer where appropriate.
• Maintain a thorough understanding of the regulatory requirements in relation to fraud.
• Collaborate, consult, and advise with fellow team members, Members, merchants, vendors, suspects, other fraud investigators and law enforcement officials. Conducts interviews with Members and law enforcement agencies resulting from suspicious or fraudulent activity.
• Responsible for the investigation of suspicious fraudulent activity including but not limited to; ACH activity, Zelle, Shared Branching and RDC deposits.
• Responsible for reviewing and resolving all alerts in Verafin as it pertains to account fraud.
• Coordinate with business units, BSA and Compliance to ensure all activities in the investigation are completed and reported within the regulated time frames and suspicious activity reporting is complete.

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: Min. $22.02 / Mid. $25.55 / Max. $29.76 * an hour.

• Actual compensation will be based on geographical location, work experience, education and/or skill level.

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.