Fraud Investigator (Customer Service)

About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life:

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Master your craft with leading training programs and hands-on experience
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role: Fraud Investigator (Customer Service)

Location: Leawood, KS 66251

Job Title: Fraud Investigator

Responsibilities:

Looking for a change in career coming from law enforcement, military, legal, or banking (underwriter, claims, financial analysis)

This team is onsite 40 hours a week & there will not be any exception to this! They have roughly 20 different shifts that are based on business needs & will have the opportunity to pick from 7 different shifts once hired.

Working hours are:

Monday - Friday: 7 am - 10 pm CST

Saturday & Sunday: 8 am - 9 pm CST

Description:

• The Fraud Representative, or Investigator, primarily handles various functions associated with fraud and abuse. Responsibilities include but are not limited to answering calls from both customers and non-customers. This position consists of but is not limited to handling manual review calls.

Qualifications:

• Customer Service experience OR experience in any of the following fields: law enforcement, military, legal, or banking
• Problem solving & critical thinking skills
• Ability to work in a fast paced & high-volume environment
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
• High school diploma or general education degree (GED)

Responsibilities:

• Completes investigation/documentation and provides communication back to the caller
• Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented
• Utilize defined metrics for tracking and reporting
• Exceed customer expectations by understanding their specific requirements and impact
• Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position
• Evaluate, process, and document identity theft and customer validation claims
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes
• Requests additional caller documentation when required for investigation

Salary Range: The salary for this position is between $40000-$43648. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

----------To apply on this role, please email me back with your resume on or call me on (303)-502-1017 Email to reach out on [email protected] --------