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Fraud And Compliance Specialist
Company | Mosaic (joinmosaic.com) |
Address | Oakland, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-30 |
Posted at | 10 months ago |
Who We Are
- Conduct thorough investigations into suspected fraudulent activities, including but not limited to Installer fraud, borrower fraud, and 3rd party fraud.
- Assist in the development and implementation of fraud detection tools and systems to enhance the company's ability to identify potential fraudulent activities.
- Gather and analyze evidence, employing a variety of investigative techniques, such as forensic accounting, call listening, data analysis, and interviews, to uncover fraudulent schemes and identify responsible parties.
- Investigate and solve fraud and compliance cases using various tools available: LexisNexis, DataTree, Emailage, and others.
- Come up with necessary risk prevention processes and continuously look for ways to mitigate risk.
- Stay up-to-date with emerging fraud trends, industry best practices, and regulatory requirements related to fraud detection and prevention.
- Resolve FCRA disputes.
- Perform investigations for Legal department and write up first-pass legal responses with recommendations.
- Create comprehensive investigative reports, documenting findings, recommendations, and actions taken to address fraud or complaint incidents.
- Collaborate with cross-functional teams to ensure a proactive and coordinated approach to fraud prevention and detection across the organization.
- Collaborate with internal stakeholders, including legal, compliance, and Risk, to ensure appropriate actions are taken to address identified fraud cases.
- Develop and implement fraud prevention strategies and controls to mitigate risks and safeguard company assets.
- Resolve borrower complaints including Social Media disputes (BBB, Yelp, Facebook).
- Able to solve problems independently and prioritize effectively.
- Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams.
- Comfortable reviewing loan and financial transaction information.
- Exceptional attention to detail and strong organizational skills to handle multiple investigations simultaneously.
- Proven experience (3 years or more) as a Fraud Investigation Specialist, conducting complex investigations, preferably in a corporate or financial institution setting.
- Experience with fraud detection software and knowledge of relevant technologies would be advantageous.
- Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure.
- Effective verbal and written communication skills, with the ability to articulate complex findings and recommendations to both technical and non-technical stakeholders.
- Strong knowledge of fraud detection and prevention techniques, as well as a solid understanding of relevant laws, regulations, and industry standards.
- High ethical standards and integrity, maintaining confidentiality and professionalism throughout investigations.
- Ability to see patterns and spot suspicious behavior.
- Google Suite, Salesforce, Purecloud, Periscope, LexisNexis, Bridger, DataTree, Emailage
- Proficient in utilizing data analysis tools and techniques to identify patterns, anomalies, and trends indicative of fraudulent activities.
- Basic knowledge of lending regulations, and some or all: FCRA, SCRA, Reg Z, UDAAP, BSA/AML, TILA, OFAC
- Experience with fraud detection software and knowledge of relevant technologies would be advantageous.
- Bilingual (Spanish and English) is a plus, but not required.
- Advanced certifications such as Certified Fraud Examiner (CFE) or similar are highly desirable.
- Robust Health, Dental, and Vision Plans
- Employee Equity Plan
- We are remote-first (Must be based in the United States)
- Lifestyle Spending accounts for professional and personal wellness
- Life Insurance, Short and Long Term Disability Insurance
- 13 Company Holidays
- Generous paid time off
- Mental Health: Headspace subscription, online therapy sessions
- 401k Match
- …and more!
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