Franchise Success Manager Jobs

ThriveMore Brands is currently seeking a Franchise Success Manager to collaborate closely with franchisees, providing comprehensive support throughout the onboarding and engagement phases of the franchise lifecycle. As a Franchise Success Manager, you will play a pivotal role in fostering strong relationships with franchisees by providing operational support to franchisees.

This is a highly visible role both internally and externally and requires not only someone with fantastic customer service skills but also the ability to handle escalations and manage projects and people in a very fast-paced, dynamic environment. You will need to demonstrate empathy and an understanding of our customers while working consultatively to build relationships that deliver value on both sides.

What you will be doing?

Franchisee Onboarding and Training:

• Facilitate a smooth onboarding process for new franchisees, ensuring they understand the brand's values, operational procedures, and best practices.

Relationship Management:

• Address franchisees' concerns, questions, and requests promptly, striving to exceed their expectations.
• Build and maintain strong relationships with franchisees through regular communication, including phone calls, emails, and in-person meetings.

Operational Support:

• Utilizes Key Performance Indicators (KPIs) and business drivers to synchronize and prioritize improvement efforts of new store openings.
• Be an agent for change and support the deployment, adoption, and sustainment of a variety of Operations and new studio initiatives.
• Conduct site visits to ensure compliance and provide support to franchisees.
• Provide ongoing operational guidance to franchisees, ensuring compliance with brand standards and operational guidelines.
• Brainstorms, designs, and promotes improvements to the processes to improve customer service and reduce costs.
• Operations subject matter expert (SME) to ensure new studios deliver against their intended objectives of sales and opening dates.

Conflict Resolution:

• Mediate and resolve conflicts that may arise between franchisees and the franchisor, promoting a harmonious working relationship.

Collaboration:

• Collaborate with cross-functional teams, including marketing, operations, and finance, to ensure cohesive support and alignment with overall company goals.

What We’re Looking For?

• Excellent communication and interpersonal skills
• Attention to detail and ability to analyze data
• Ability to work independently and as part of a team
• Travel may be required to visit franchise locations periodically.
• Associates or Trade school
• 3+ years of experience in a fitness and wellness studio or applicable experience
• Proficient in Google Workspace
• Demonstrates a high level of self-awareness and possesses resilience in a dynamic environment.
• Strong organizational and multitasking abilities

Why You Should Join the ThriveMore Brands Team?:

Join our dynamic team as a Franchise Success Manager and contribute to the growth and prosperity of our franchise network.

What do you thrive for? ThriveMore Brands is a Health and Wellness Platform in the franchising space, comprising three brands: RockBox Fitness, beem™ Light Sauna, and Leverage Nutrition.

Some of the ways ThirveMore Brands takes care of employees:

• Parental Leave
• Unlimited PTO
• Free workouts at RockBox Fitness
• Basic Term Life Insurance
• Paid Holidays
• Healthcare Benefits: Medical, Dental, and Vision
• Hybrid work environment
• Personal and Professional Growth
• Company Events
• 401K
• Medical and Dependent FSA

Some of the ways ThriveMore Brands takes care of its community:

• Interns/Mentorship
• To Write Love on Her Arms is a national non-profit organization dedicated to presenting hope and finding help for people struggling with depression, addiction, self-injury, and suicide. As a franchise, RockBox Fitness has committed to a $100,000 fundraising goal for 2023 to support both physical and mental health.

Learn more about us.

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