Food Service Systems Manager

The Food Service Systems ("FSS") Manager will play an integral role in supporting Dining's food service management systems. This role is responsible for ensuring the system's data integrity, availability and accuracy of information to facilitate its efficient use and success within multiple teams.
This position is responsible for overseeing the updating, collecting, organizing, and maintaining all elements of FSS data including menu ingredients, recipes, units of measure, naming, ordering, waste reporting, and inventory recording among other pieces of critical information. Additionally, will provide oversight for the technology platforms utilized by our dining team including digital menu signage, point of sale systems, time clocks, training platforms, and others.
The FSS Manager will support the Director of Culinary Innovation to ensure all menus and recipes are input accurately and ensure that both the supporting functionality of the system for the end user is accurate and that the database is properly maintained at all times.
Essential Duties & Responsibilities
Operations (80%)
Must possess excellent organizational skills with a high attention to detail to ensure accuracy and integrity while managing multiple priorities and changing demands in a complex system.
Be able to leverage technologies, including enhancements to FSS, and will look for opportunities to maximize efficiencies including being flexible and receptive to new ideas and/or approaches.
Manage and support the Food Service Systems Coordinator, providing guidance and direction for this strategic role.
Provide direction and leadership to two (2) full-time direct reports: Food Service Systems Coordinator and Assistant Manager, Food Service Systems.
Coordination of tech support for location managers and marketing; troubleshooting solution-based outcomes.
Provide exceptional customer service as well as demonstrate effective and positive communication to ensure everyday collaboration with a broad range of system users and many key partners to resolve any data issues.
Remain current with pertinent coding standards including HACCP, local, state, and Federal Food Safety standards, Kosher certifications, Halal requirements and Dining specific standards.
Ensure team members have the tools necessary to complete their jobs.
Ensure show quality standards are maintained at all times.
Support and communicate University initiatives.
Controls (20%)
Ensure that all security, safety and sanitation standards are achieved.
Employ good safety and sanitation practices.
Maintain all elements of FSS data including menu ingredients, recipes, units of measure, naming, ordering, waste reporting, and inventory recording.
Special Knowledge, Skills and Abilities
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility and leadership.
Able to communicate effectively with management team and team members.
Minimum Qualifications
Associate degree or Culinary Degree Equivalent.
Strong background with a working knowledge of a Food Service System, preferably the CBORD NetMenu Application.
Preferred Qualifications
Bachelor's Preferred.
Experience in recipe testing procedures with knowledge and understanding of recipes yields, handling and evaporative loss, production scaling and rounding methods, prep-cost and nutrient yields, etc.
Prior food service experience in academic setting and/or experience using automated food management systems, Food Service Suite, JHU Dining's Food Management Software or other Food Management software is helpful.
Classified Title: Food Service Systems Manager
Working Title: Food Service Systems Manager
Role/Level/Range: ACRP/04/MD
Starting Salary Range: $54,080-$74,390-$ 94,710 (Commensurate with experience)
Employee group: Full Time
Schedule : Monday - Friday 8:30 am to 5:00 pm
Exempt Status: Exempt
Location: Homewood Campus
Department name: 60011132-Hopkins Dining
Personnel area: University Student Services
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
To apply, visit https://jobs.jhu.edu/job/Baltimore-Food-Service-Systems-Manager-MD-21218/1032136900/
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