Food & Nutrition Services - Eligibility Team Lead

What You'll Be Doing
Help end hunger and improve nutrition and health, by assisting eligible low-income households buy the food they need for a nutritionally adequate diet. Our Food & Nutrition Services Intake and Review Section works to ensure Wake County residents have access to the healthy foods. We are currently seeking a Time-Limited, Food & Nutrition Services (FNS) Eligibility Team Lead to help coach a dynamic team of Caseworkers!
This position is full-time and benefits-eligible and currently funded for one year. Wake County will reassess and extend the position based upon availability of funding and business need.
A Food and Nutrition Services Eligibility Team Lead serves as lead, for either an Intake or Review team, and provides advanced-level guidance and support to 8-10 case management staff and trainees. Your coaching will assist in bringing FNS casework quality within the goals set by the Economic and Social Services Division and the North Carolina Department Health and Human Services.
Primary responsibilities include:
Providing on-the-job training and support to new staff who have completed classroom policy training, as well as ongoing instruction as directed on new policies, policy clarifications, complex policies, or on policy/procedure identified through the QA process
Providing refresher training as needed for experienced staff who need extra assistance and assisting staff working through technical difficulties they may have with NCFast
Assisting the team with specialized reports and complex FNS cases; running and analyzing Data Warehouse and NCFAST reports
Assisting the Program Manager and Supervisors with assigning daily/monthly work
Managing a caseload to include, processing cases, including late applications or cases, and emergencies; contacting clients and gathering needed documents; assessing information provided to determine benefits; and entering required data and documentation into online an electronic system to determine eligibility
Completing quality assurance reviews on processed cases
About Our Team
Wake County Health and Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing, and transportation. Our mission is, in partnership with the community, will facilitate full access to high-quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
Bachelor's degree
Two years of job-related experience
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Two (2) or more years experience determining eligibility and providing case management for Food & Nutrition Services, in a County Department of Social Services/Human Services
Spanish Language skills are strongly preferred but not required
How Will We Know You're 'The One'?
Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
Ability to recognize and evaluate skills of existing employees, as well as how to further develop those skills.
Ability to provide guidance and feedback to help an employee strengthen their knowledge, skills, and abilities to accomplish a task or solve a problem
Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve goals
Ability to motivate and engage employees through effective communication.
Ability to listen and respond appropriately to others
Ability to monitor programs and/or activities and take corrective action when necessary
About This Position
Location: Human Services Center Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:15 pm
Hiring Range: $20.81-$35.39 commensurate with experience
Posting Closing Date: 7:00 pm on 5/21/2023