Florist/Floral Order Writer (Buyer / Inventory Replenishment) - Full Time

Order, replenish, and merchandise floral products and participate in regional program for purchasing and promotions. Perform all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products and stocking shelves. Assist Team Leader in organizing and developing promotional displays, maintaining back room, and providing courteous, friendly, and efficient customer service to customers and Team Members.

Responsibilities

• Assist in training and developing Team Members on product knowledge.
• Participate in regional and national sales promotions.
• Build displays according to movement, promotions, profitability, value, and Regional guidance.
• Stay informed by reading daily communication log or department updates from Leadership.
• Ensure orders for product are timely and accurate to monitor inventory turns.
• Oversee customer special order procedure.
• Make sure sweep logs and sanitation logs are completed when applicable.
• Provide excellent customer service and address needs of customers in a timely and effective manner.
• Support Leadership in conducting inventories.
• Understand why our products are different than conventional stores and explain differences to customers.
• Support global, regional and store programs.
• Successfully complete in store training program.
• Maintain financial profitability by meeting and exceeding margin and sales targets.
• Attend all team and store meetings as assigned by Leadership.
• Maintain a safe, clean and well-organized working and shopping environment.
• Maintain accurate department signage and pricing.
• Find placement for all new products belonging to your category or categories.
• Answer department telephone calls and pages quickly and with excellent phone etiquette.
• Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
• Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
• Replenish floral products through proper buying procedures.

Knowledge, Skills, & Abilities

• Passion for natural foods and products
• Comprehensive knowledge of floral products
• Ability to work in a fast-paced environment, with a sense of urgency
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
• A desire to grow with the Floral team
• Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
• Ability to educate team on product knowledge and convey enthusiasm
• Ability to sell proactively
• Strong basic math skills
• Working knowledge and application of all floral merchandising expectations within the department with a specific focus on attention to detail
• Strong work ethic and integrity
• Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
• Strong demonstrated organizational and time management skills
• Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
• Ability to work a flexible schedule including nights, weekends, and holidays as needed

Desired Work Experiences

• 1+ year floral experience
• Customer Service Focus
• 1+ year buying-merchandising experience or equivalent

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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