Fine Jewelry Sales Associate - Part Time - Riverchase

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships than span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You’ll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
• Meet/exceed personal Elite Service Plan attachment rate goals
• Maintain Belk professional standards for dress attire and appearance
• Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
• Meet/exceed Belk Rewards credit card solicitation goals
• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
• Complete diamond testing as required
• Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
• Handle each customer transaction professionally, efficiently and accurately
• Meet/exceed trunk show sales and appointment goals
• Meet/exceed personal repair sales dollar goals
• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
• Meet/exceed personal weekly, monthly, and annual sales goals
• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Meet/exceed personal presale goals for specified presale events
• Cooperate and collaborate with fellow associates, management and business partners
• Meet/exceed Item Locator sales goals
• Prepare merchandise transfers and repairs to the RPC as scheduled
• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner

Minimum Education & Experience:

• Fine Jewelry experience preferred/ retail or sales experience required
• High School Diploma
• Strong interpersonal communication skills

Physical Requirements:

• Be able to bend and stoop as well as lift up to 30 lbs.
• Ability to use keyboard, telephone, computer and other business related equipment
• Physically stand during duration of shift
• Hand manipulation to complete watch and fine jewelry repairs
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation