Fine Jewelry Sales Associate- Part Time- Crabtree

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships than span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You’ll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Meet/exceed personal Elite Service Plan attachment rate goals
• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Complete diamond testing as required
• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
• Meet/exceed personal repair sales dollar goals
• Prepare merchandise transfers and repairs to the RPC as scheduled
• Meet/exceed personal weekly, monthly, and annual sales goals
• Meet/exceed personal presale goals for specified presale events
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
• Meet/exceed Belk Rewards credit card solicitation goals
• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
• Handle each customer transaction professionally, efficiently and accurately
• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
• Cooperate and collaborate with fellow associates, management and business partners
• Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
• Meet/exceed trunk show sales and appointment goals
• Maintain Belk professional standards for dress attire and appearance
• Meet/exceed Item Locator sales goals
• Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase

Minimum Education & Experience:

• High School Diploma
• Strong interpersonal communication skills
• Fine Jewelry experience preferred/ retail or sales experience required

Physical Requirements:

• Ability to use keyboard, telephone, computer and other business related equipment
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Hand manipulation to complete watch and fine jewelry repairs
• Physically stand during duration of shift
• Be able to bend and stoop as well as lift up to 30 lbs.
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department