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Field Technician Jobs

Company

HP
Address , Manhattan, Ny
Employment type FULL_TIME
Salary $42,950 - $61,000 a year
Expires 2023-07-16
Posted at 11 months ago
Job Description

HP offers a comprehensive benefits package, including:

  • Flexible spending account
  • Disability insurance
  • Flexible schedule
  • Life insurance
  • Health insurance
  • Employee assistance program
  • Dental insurance


Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $42,950 - $61,000 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

For this position, selected candidate must be in New York City Area.

This customer facing, non-exempt HP Printer/PC field break/fix/IMAC position provides a wide range of hardware support and related services. Products include Printers, Laptop, Desktop, and Workstations. The ability to trouble shoot and resolve hardware and software issues on printers, desktops, laptops. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.
This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:
  • Industry / company knowledge that provides solid technology solutions and options to the customer.
  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customer’s business needs while maintaining HP’s contractual commitments.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
  • Attention to detail and commitment to administrative responsibilities.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
  • Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:
  • Onsite customer facing experience.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays and shift work.
  • Demonstrated technical/mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred.
  • Technical/mechanical hardware repair experience.
  • Able to drive long distances most days in company vehicle to perform work
  • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

  • Dress: Business Professional: Black slacks and blue collared shirt.

  • Cell phone and laptop/tablet will be provided.
  • Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.


About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!