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Field Technician - Installation
Company | Honest Networks |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-18 |
Posted at | 9 months ago |
About Honest Networks, Inc.:
- Monitor network performance and promptly address and resolve connectivity issues to maintain optimal service
- Collaborate with Honest’s management and staff to resolve complex networking issues promptly
- Install networking equipment in customers' apartments, ensuring proper setup and configuration
- Maintain accurate records of troubleshooting activities, including detailed problem descriptions, actions taken, and resolutions implemented
- Educate customers on the effective usage of our products and services, providing them with necessary information and guidance
- Run ethernet and coax cabling within customers' apartments for optimal connectivity
- Ensure excellent customer service by addressing concerns promptly and professionally
- Manage appointment calendar and meet scheduled appointment windows
- Provide knowledgeable guidance to customers on optimizing network performance and resolving basic connectivity issues or concerns
- Exceptional attention to detail and organizational abilities
- Authorized to work in the U.S
- Ability to read, understand, and communicate in English
- Comfortable working in confined spaces
- Capable of lifting up to 55 lbs
- Willing to travel to appointments within New York City and the surrounding areas using public transportation.
- Willing to adopt a flexible work schedule
- Comfortable using mass transit to commute during the day while traveling to and from appointments
- Ability to work in all weather conditions year-round
- Ability to work independently and collaboratively in a fast-paced environment
- 1-3 years of experience installing, maintaining, troubleshooting, and repairing ethernet and coax infrastructures or similar cabling experience
- Basic computer skills are required
- Ability to pass a background check and drug screening
- Familiarity working with hand and power tools
- Excellent communication and interpersonal skills for effective customer interaction
- Relevant certifications or technical training in networking or telecommunications
- Familiarity with optical testing equipment
- Ability to install and repair fiber optic cable
- Strong understanding of IP networking and Ethernet protocols
- Salary: $26-35/hour, based on level of experience
- 10 days of paid time off (PTO) per year
- Medical and dental benefits
- Stock options
- Metro card reimbursement
- Performance bonus potential
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