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Field Service Technician - Paul's Valley, Ok

Company

Plug Power Inc

Address , Pauls Valley, 73075, Ok
Employment type FULL_TIME
Salary $22.12 - $31.68 an hour
Expires 2023-07-23
Posted at 1 year ago
Job Description
Field Service Technician
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities
  • Providing on-call and emergency support service to customers as required
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Perform other duties as assigned.
  • Represent Plug Power in a professional manner at all times and in all interactions
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Maintenance and service of fuel cells at customer sites.
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Education and Experience
  • Punctual and reliable
  • Formal training and education may be also considered in lieu of direct experience
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • General mechanical aptitude is required
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Must be able to lift 50 pounds on regular basis unassisted
  • Ability to work independently
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Excellent verbal and written communication skills
  • Uncompromising dedication to quality
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Exceptional time management skills with the ability to handle multiple tasks
  • Minimum high school diploma or equivalent with technical electrical coursework
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power
  • Knowledge of lift truck operation and applications is highly preferred
  • Creativity in solving technical problems
Pay Rate:
$22.12 - $31.68
We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓ 401(k) with 5% company match
✓ Bonus eligibility
✓ Paid time off including vacation, personal and sick time
✓ Paid Holidays
✓ Wellness Reimbursement Program
✓ Potential to apply for Tuition Reimbursement
✓ Employee Referral program
✓ Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.