Field Service Engineer (Remote)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB is leading the decarbonization of the world’s transportation industry by pioneering technology that will enable a sustainable future of smart, reliable, and emissions-free mobility for societies, countries, and cultures globally.
If you have a passion for improving our living environment, increasing the use of clean energy, and optimizing technological innovation in day-to-day life then we invite you to consider joining the global industry leader in Electric Vehicle (EV) Charging and Grid Edge technologies, ABB e-mobility.
ABB is seeking multiple Field Service Engineers to safely deliver service work at various customer sites and ensure it complies with ABB and customers’ standards, procedures., and policies. This individual is the face of ABB’s Electric Vehicle (EV) Charging service business the trusted advisor on a customer’s equipment condition.
This position reports to
Service Manager
Your responsibilities

• Partners with Third Party Service providers and internal remote technical support teams to effectively troubleshoot and resolve EV charger functionality.
• Operates autonomously, responsible for booking travel with company travel tools, processing expenses in a timely manner, and other back-end office documentation as needed
• Commission, configure, maintain, and repair complex electric vehicle charging equipment on a customer’s location
• On site advocate for ABB EV Services; strive to achieve the highest level of customer satisfaction in all transactions and identify opportunities to increase ABB’s service solutions to customers
• Travel by car or plane to customer site; most travel will fall within a 300 mile radius of candidate’s home office location, primarily Monday-Friday working hours, with overnight stays Occasionally service calls may expand beyond this territory and require flexible working hours
• Aids in development of standardized training documents and troubleshooting procedures and participates in fostering a knowledge share community within internal teams

Your background

• Candidate must be able to travel 80% of the time. Most travel will be within the continental US, occasional travel internationally for training.
• Candidate must be able to operate autonomously and demonstrate a history of this capability.
• Associates Degree in Electrical Engineering Technology or equivalent military experience and 5 years’ experience in a field service role OR High School Diploma with 7 years’ experience as in a field service role.
• Will also consider candidates with Industrial Automation or other such complex electronics/electrical troubleshooting or maintenance experience.
• Candidate must be detailed oriented, and willing to work within a fast-paced environment with constant change within his or her job responsibilities.
• Knowledge of the EV charging industry is a plus.
• Knowledge of LOTO procedures, familiarity with UPS, and prior safety training or certification is a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US – This position is not authorized for sponsorship.

Benefits

• Wellbeing program
• Disability insurance
• Retirement plan
• Life insurance
• Healthcare plan

More about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

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