Field Service Engineer Jobs

Field Service Engineer - Wisconsin

Benefits and Compensation

The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

About the Role:

This is a salaried position. There is no exact territory but work is primarily in Wisconsin. 100% travel but primarily local travel. We work normal working hours, and some days are long but most days are short. Our ideal candidate has a high travel tolerance and is flexible, and has a passion for the work.

Sciton requires full vaccination as a condition of employment.

In this role, you will:

• Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
• Ability to manage and assist in the shipment of service parts to customer sites.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
• Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
• Build trust with customers by ensuring integrity and accountability.
• Respond to service requests and ensure on-site repair within 48 hours.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches

Essential Requirements:

• Excellent communication, customer interaction and phone interaction skills required.
• Electronic equipment/system troubleshooting
• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Proficiency in the Microsoft Office suite required.
• Prioritization and multi-tasking skills required.

Work Experience and Education:

• Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
• Medical devices experience a strong plus

• The support, recognition, and room to grow their careers within Sciton.

• Empowerment to develop their creative genius and encouragement to be lifelong learners.

• Incentives for creativity and innovation across the organization.