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Field Service Engineer Jobs

Company

Bromma
Address , Durham
Employment type
Salary $65,000 - $95,000 a year
Expires 2023-10-20
Posted at 8 months ago
Job Description

BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. In fact, our market share is higher than all our competitors’ combined. Today, we manufacture close to 2,000 spreaders of all types every year and our spreaders are currently in use in 99 of the top-100 ports world- wide.


BROMMA sales and service network has a wide-reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.


More information about BROMMA can be found on www.bromma.com


Compensation Data


Salary: $65,000 - $95,000/year

Purpose of the position


The Field Service Engineer/Technician’s primary goal is to provide hands-on technical support for Bromma equipment in the North American region.

Main tasks and responsibilities


  • Relay information concerning customer needs and problems to our Sales group and Product Line
  • Coordinate and perform field service activities and after-sales projects
  • Perform classroom and hands-on training at customer sites
  • Complete required internal and external reporting
  • Handle warranty related claims
  • Start-up and commission of new equipment
  • Install software upgrades and make needed programming changes at customer sites
  • Travel is estimated at 75% (Mostly domestic, some international-Home on most weekends
  • Perform other related after-sales duties as assigned
  • Relay design or functional problems identified in field operations to Engineering.
  • Communicate with customers to determine equipment problems
  • Maintain good communication with customers
  • Program and test electronic equipment for spare parts or warranties

What you’ll need to succeed


Education:


  • Preference will be given to those with advanced technical degrees and/or training
  • High School diploma is a minimum


Experience:


  • (3-5) years’ of relevant work experience
  • Experience in the Industrial and/or Heavy Equipment industries will be strongly considered
  • Candidates must have a strong and diverse technical background including mechanical, electrical, and hydraulic systems.

Competencies:


  • Detail oriented
  • Technically oriented
  • Solution based thinking
  • Service focused/minded
  • Team mentality
  • Customer centric
  • Strong Communication skills

You will be part of


  • With Bromma, you will have the opportunity to realize your potential and become an important, valued member of our global team.
  • As part of the Bromma team, you will be working with a customer centric organization that is focused on always exceeding the expectations of our customers.
  • Team skills as well as innovativeness, customer orientation and a willingness to commit to continuous improvement are among the qualities we appreciate the most.
  • Bromma currently employs over 700 professionals worldwide. We support diversity and value our people.

Interested to join?


Please submit your resume/CV to be considered!


Bromma is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.