Family Advocate (Medical Assistant)

About Nest Health

Nest Health, launched in New Orleans, LA and actively seeing families, is an innovative, value-based pediatric and adult primary care provider that brings care to families, as a unit, at home. The Nest interdisciplinary clinical team provides medical, behavioral and social care, with convenient 24/7access. We make care easy by combining appointments, and eliminating access barriers such as transportation, child care, and the need for missed work or school days.

We are guided by the following core values:

• Humility – We recognize that our teammates and our member families often have the answers
• Resourcefulness – We are builders and problem solvers
• Collaboration – We collaborate with each other, with families and with the communities we serve
• Authenticity – We bring our diverse experiences and real selves to our work
• Joy – We bring joy to our work and our member families

Nest was co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of Louisiana and the former CMO for Medicaid and the Title V program; and Rebecca Kavoussi, former Western US President at Landmark Health and former head of global clinical operations at Babylon Health. Employees will be afforded an opportunity develop and drive their careers with this fast paced and innovative company while receiving competitive compensation, paid holidays, vacation, excellent medical health, vision and dental coverage; short term and long term disability coverage; and the ability to contribute to a 401K.

Role Summary

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship and lack of access to transportation, for example).

Accountabilities & Outcomes

What You’ll Do:

• Provide direct patient care and support for a panel of patients in the home setting which may include but not be limited to the following:

○ Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams.

○ Administer oral, topical, and injectable medications and/or vaccinations.

○ Interview patients and record medical history including standardized screening questionnaires.

○ Assist providers in procedures using aseptic techniques.

○ Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.

○ Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team
• Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs
• Assists in patient registration, administrative workflows, and prior authorization approvals

Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory.

• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest
• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals

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Skills & Competencies

Experience, Qualifications & Skills:

• Fluency in both English and Spanish is required for this position
• Demonstrate strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise "people skills"
• US work authorization
• Vital Signs and phlebotomy experience: 1 year
• Successful completion of an accredited Medical Assistant program
• Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus
• High School Diploma or equivalent required: 1-3 years of relevant experience
• EMR Systems experience: 1 year

Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor.

Travel & Physical Requirements

• Ability to lift (or pull) 40 pounds
• This is a full-time role based in our New Orleans office

Covid 19 Vaccination - Please Read:

Nest Health requires all employees to provide proof that they have been fully vaccinated for COVID-19. Any individuals subject to this requirement may request an exemption based on a sincerely held religious belief or medical need. Such requests will be subject to review and approval by Nest Health, and exemptions will be granted only if Nest Health can provide a reasonable accommodation in relation to the requested exemption.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.