Executive Housekeeper - Hotel

Role Purpose

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Must have previous Hotel Housekeeping experience.

Key Accountabilities

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
• Look smart - wear your uniform with pride.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out special requests from guests, VIPs, repeat visitors and club members.
• Help guests with their questions and complaints to achieve complete guest satisfaction.

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
• Perform other duties as assigned. May also serve as manager on duty.
• Reunite items with owners - and log any lost and found property.

Financial

• Maintain proper inventory levels managing cost per room for supplies and labor. Carry out the special requests from guests, VIPs, repeat visitors and club members.
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.

Key Skills & Experiences

• High School Diploma / secondary education / equivalent.
• Must be fluent in local language (Spanish) and other languages preferred.
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.

The salary range for this role is $72,000 to $90,000. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.