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Executive Host - Casino
Company | Seminole Hard Rock Hotel & Casino Tampa |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Gambling Facilities and Casinos |
Expires | 2023-06-20 |
Posted at | 1 year ago |
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.
- Maintains relationships and markets our gaming products and amenities to valued Guests.
- Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
- Greets Guests in the casino and participates in social events and special promotions.
- Assists in the development of incentive programs, host goals, special events and marketing programs.
- Safeguards the confidential nature of all departmental and general property records.
- Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.
- Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.
- Issues Player’s Club cards and promotes the program and related promotions.
- Increases the growth of gaming revenues through development of a targeted Guest base.
- Ensures the protection of Guest’s rewards and credit lines.
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
- Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager.
- Other duties as assigned.
- Updates Guest history for future visits.
- Keeps informed of competitive promotions.
- Fluency in languages other than English is preferred.
- Experience in casino and/or hotel environment required
- High school diploma, GED or equivalent required, college degree preferred.
- Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- 3 years of experience as a Casino Host required
- Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
- Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.
- Must have excellent interpersonal communication skills, team building and problem solving skills.
- Experience in gaming machines and/or table games required
- Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.
- Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to tolerate stress related to serving customers in a high-pressure environment.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- Must be able to continuously maneuver around office and property, often standing for long hours.
- Must be able to respond to visual and aural cues.
- Must be able and willing to work any shift, to include working evenings, weekends, and holidays, as well as long hours, when necessary
- Credit Check
- Drug Screen
- Criminal Background Check
-
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