Epic Operations Project Analyst

We are seeking an Epic Operations Project Analyst who will be responsible for the day-to-day activities and tasks assigned to support Epic for the Department of Orthopaedic Surgery. The successful candidate is responsible for the technical maintenance of the application and complex, department related, problem resolution. Serves as the functional system expert, developing problem-solving strategies, investigating unique/first time instances of system problems, and working with faculty and Administration to optimize Epic functionality for Orthopaedic Surgery users.
Specific Duties & Responsibilities
Manages all template work for Orthopaedic Surgery, to include, but not limited to, building new templates, modifying existing templates (e.g. visit type pattern, slot lengths, number of slots), acting on approved template change requests, submitting JIRA and ClearCut requests, etc.
Maintains a full knowledge of scheduling operations and acts as a resident expert on issues relating to Advanced Scheduling and other Epic Cadence functionality.
Understands, emphasizes and supports JHM Template and Protocol Best Practices and guidelines, ensuring all template and protocol changes align with best practices.
Understands and supports each of the Orthopaedic Surgery Division's Decision Tree enhancements, partnering with Access Services to manage their development and maintenance.
Identifies, develops and implements enhancements to identified areas of Epic functionality within The Department of Orthopaedic Surgery clinical areas.
Evaluates clinical workflows and partners with Faculty and staff to design solutions in Epic that will address identified challenges. Proactively identifies issues and solutions whenever possible.
Provides additional on boarding training to new staff and faculty.
Provides operational support for Epic by providing status on requests, prioritizing tasks or working with management, and Central EPIC teams to identify and resolve end-user issues.
Configures and modifies clinical documents, exam elements, and other relevant aspects of Epic to best meet the end-users' needs.
Defines, runs and creates reports in Epic needed to assess billing, clinical and administrative performance. Serves as an internal Epic training resource for Orthopaedic Surgery faculty and staff.
Works with Johns Hopkins programmers to ensure existing and new Orthopaedic Surgery applications are interfaced with Epic.
Supports Access Services with the management of smart source letter edits, scheduling questionnaire improvement, scheduling error reports.
Serves as department lead during EPIC upgrades, large builds, and interface changes.
Ensures compliance to template and visit standards.
Serves as an additional ECPS enrollment specialist.
Perform miscellaneous related duties as assigned.
Minimum Qualifications
Bachelor's Degree in Healthcare, Business or a related field. Master's Degree preferred.
Three years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Knowledge of EPIC system and Project Management skills.
Classified Title: Business Services Analyst
Working Title: Epic Operations Project Analyst
Role/Level/Range: ATP/04/PD
Starting Salary Range: Min $62,300 - Max $109,000 ($81,430 budgeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8-4:30P
Exempt Status: Exempt
Location: Remote
Department name: SOM Ortho General Administration
Personnel area: School of Medicine
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
To apply, visit https://jobs.jhu.edu/job/Baltimore-Epic-Operations-Project-Analyst-MD-21287/1058778100/
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