Entry Level Customer Service Manager

We are looking for an ambitious and versatile Entry Level Customer Service Manager. The Entry Level Customer Service Manager will be working with our current customers and developing relationships with potential new customers. If you thrive in an innovative environment where every day brings a new challenge, then we could be the fit for you! We are a locally owned marketing and management company that specializes in client solutions and provides excellent customer service.

The ideal candidate for the Entry Level Customer Service Manager position is enthusiastic, thoughtful, and passionate about creating a memorable customer experience and building strong relationships with our potential consumers. As an Entry Level Customer Service Manager, you will provide premium customer service and sales support across a variety of communication platforms. You and your fellow team members will be responsible for ensuring that our consumers receive the best possible customer service experience.

Entry Level Customer Service Manager Responsibilities:

• Participate in business development by assisting with the creation of customer service and sales strategies
• Be knowledgeable of all products and services offered including having a full understanding of the pricing of our clients
• Act as the primary contact for customers and really listen to wants, interpret their needs, and advise on any solutions that may be needed
• Learn all location operations including but not limited to territory analysis, workflow/production methodology, recruiting and training procedures, client compliance, budgeting/forecasting, and personnel management.
• Assist with the development and maintenance of client relationships this includes consulting and being a trustworthy resource for customers through the purchasing process and any time after that when needed.

Entry Level Customer Service Manager Qualifications:

• Excellent written and verbal communication skills is a must within this role
• The ability to learn new clients services quickly while maintaining a professional customer service demeanor
• The ability to problem-solve and be solution-oriented allows someone to excel in this position along with having strong organizational and time management skills
• Preferred but not required is 1-2 years of customer service, business, and/or sales experience

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