Enrollment Support Associate Jobs

PrePass is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. We partner with states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! PrePass, with 340+ employees (and growing), has employees in 25 states.

Position Summary:

We are seeking an Enrollment Support Associate to work at our modern office space in the most sought‐after area of downtown Phoenix, Block 23 at Cityscape. This position reports to the Supervisor, Customer Success. The successful candidate will enjoy taking inbound and making outbound calls, researching inquiries, assessing customer needs, and communicating appropriate enrollment options. This is a hybrid position that will work a weekly schedule that includes a combination of working remotely as well as time in our brand‐new office.

Requirements

What We Want You to Do:

• Ability to work on multiple assignments
• Respond to inquiries and demonstrates a strong understanding of our products and services
• Gather information needed to set up new new customer portfolios
• Prepare standard reports
• Work with our Sales Team to assist with prospect inquiries
• Responsible for closing accounts including system set-up and including the collection of toll deposits
• Document customer interactions and create customer profiles
• Assist with planning and implementing department goals. Provide recommendations to improve efficiency and effectiveness in the sales process

Who You Are:

• Bilingual, fluent in Spanish and English (preferred not required)
• High school diploma or GED
• Strong written and oral communication skills and ability to build rapport with customers
• Previous Tele‐sales or Sales experience (preferred, not required)
• Strong organizational skills and ability to balance workload in a fast‐paced environment

Benefits

Additional Reasons this Job is Amazing

Benefits & Paid Time Off

• Internal Advancement Opportunities
• Supplemental Insurance Available
• Tuition Reimbursement Program
• Pet Discount Program
• Paid Vacation
• 4 Medical Plans to Select From (one plan option is 100% Employer-Paid for employee-only coverage)!!
• Legal Discount Program
• Paid Sick
• Paid Company Recognized Holidays \ Paid Floating Holidays
• Employee Discount Program
• 401(k) plan with strong employer match
• Employer-paid Basic Life Insurance and AD&D, Long-Term Disability
• Medical, Dental, Vision that start on date of hire – no waiting period

Culture

• Industry-leaders, strong brand
• Gorgeous office located in downtown Phoenix equipped with ergonomic sit/stand workstations
• Ability to work with a purpose and make an impact on our planet
• Surround yourself with those that you can learn from and build your skills
• Growth opportunities
• Work environment where you have a lot of independence
• Culture that values innovation
• Hybrid schedule - flexible combination of remote and onsite in Phoenix office
• Business casual dress, jeans everyday!
• Centrally located in gorgeous downtown Phoenix; our brand‐new office space was designed to create an employee centric safe work environment!