Education Specialist Jobs

Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
About The Team
This role is based in our Chicago or New York office, dependent on applicant’s location.
As an Education Specialist you will help our customers grow by creating and delivering excellent investing and trading education. You'll help create and implement our education strategy which includes hosting live events (virtual and in-person) and creating content (written, video, and more). You'll serve as a subject matter expert on equities, ETFs, options, futures, and collaborate closely with product, customer service, brokerage, and risk teams. You'll provide strategic and tactical market analysis to the firm’s individual retail clients while also serving as a public voice on markets and trading strategies. Extensive contact with internal teams, external customers, and senior level management is required.
What You’ll Do Day-to-day

• Develop and implement our public facing, customer education including live education sessions, video, and written content.
• Work closely with the brokerage team to help identify risk, and act as a point of contact on education content for escalated situations.
• Prepare and deliver both verbal and written, strategic, and tactical views of current economic and market conditions and consult on market commentary to be presented for publication.
• Work with the Market Operations and Customer Experience teams to help develop and implement ongoing strategies to support the development of internal CX agents.
• Lead with data - work with data and product teams to track success metrics of the program and adapt as necessary.
• Be a go-to subject matter expert for the product teams as we continue to build out new trading and investing tools.
• Support the Education Director and content teams to develop proprietary investing and trading education strategy for Robinhood customers.
• Lead and instruct live education classes (virtual and in-person) with Robinhood customers focused on investing and trading equities, ETFs, options, and futures.
• Develop and maintain strong relationships across all levels of the organization.

About You

• Excellent presentation skills and the ability to speak clearly and concisely.
• Excellent understanding of equity and ETF investing, portfolio and risk management, and trading strategies including derivatives—options and futures. Money management and crypto knowledge is a plus.
• 5+ years of experience educating and training, both customer base and internal teams
• SIE required provided that an exemption or grandfathering cannot be applied.
• Bachelor’s Degree (B.A.) in finance, economics, or business-related fields.
• Experience with live instruction, recorded video, and written content required. Social media experience preferred.
• Ability to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
• 8+ years of brokerage, investing, trading, or markets experience (Professional trading experience preferred).
• Outstanding written communication skills.
• Ability to train, coach, mentor, and lead the work of others.
• FINRA Series 7, 63, 3, 4 required, as well as the ability to obtain other appropriate series license(s) for assigned functional areas as needed.

Bonus Points

• CFP, CMT

US Zone 1: $119000 - $140000
US Zone 2: $105000 - $123000
US Zone 3: $93000 - $109000
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC
US Zone 2: Denver, Westlake (Dallas), Chicago
US Zone 3: Lake Mary
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.