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Donor Scheduler- Apheresis Tr I (Remote)

Company

American Red Cross
Address , , In
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 1 year ago
Job Description
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****
Join us—Where your Career is a Force for Good!
:
Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE:
We are seeking a customer-focused, outgoing and compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Donor Scheduler Apheresis Telerecruiters follow scripting and have excellent attention to detail. As a Donor Scheduler Apheresis Telerecruiter, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!
WHERE YOUR CAREER IS A FORCE GOOD:
Key Responsibilities:
  • Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again.
  • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.
  • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
  • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
  • Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
  • Take care of your team members – show up for every shift and give 100% while you’re there.
The aforementioned responsibilities of the Donor Scheduler Apheresis Telerecruiter describe the general nature and level of work and are not an exhaustive list.
Click on the link to learn more about (Apheresis)platelets donations:
https://youtu.be/BwjwbxbwN34
Remote / WFH
Varied Schedule working Tuesday - Saturday
Pay: $15.50 per hour
WHAT YOU NEED TO SUCCEED:
  • Computer experience, excellent customer service and problem-solving skills required.
  • Face to face experience preferred.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Experience meeting sales quota preferred.
  • High school diploma or equivalent required.
  • Outbound calls experience preferred
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Sales experience, outbound calls experience and strong computer skills

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
  • Service Awards and recognition
  • Paid Family Leave
  • Disability and Insurance: Short + Long Term
  • 401K with 4% match
  • Medical, Dental Vision plans
  • PTO: Starting at 15 days a year; based on FLSA status and tenure
  • Health Spending Accounts & Flexible Spending Accounts
  • Employee Assistance
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit
redcross.org/volunteertoday
to learn more, including our most-needed volunteer positions.
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