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Company | Point32Health |
Address | Wayland, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-09-25 |
Posted at | 8 months ago |
Under the direction of the Documentation Manager the Documentation Specialist supports and participates with other members of the Documentation team in the development and documentation of clear and accurate content for use by staff in the Commercial HPHC Call Center and Claims department. Communicate regularly with staff and with partner departments to assess customer needs.
- Work with partner departments to regularly review and update existing content.
- Use the SupportPoint application to produce resources for use by staff. Ensure effective use of these applications by using advanced features of the software (Style Guides, etc.).
- Facilitate meetings relevant to documentation and communicate with partner departments to support projects.
- Maintain awareness of daily events in the Call Centers and other departments we support; create documentation to address identified service issues.
- Work with subject matter experts and analyze source materials to author content that describes business processes. Ensure documentation deadlines and editorial standards are met.
- Proactively identify projects that improve the efficiency of the HPHC Commercial Call Center and Claims departments and investigate root causes of problems that arise and recommend appropriate course of action to resolve the problem. Facilitate implementation of approved solution, including the coordination of resources, development of project plans, and the definition of key deliverables.
- Bachelor's Degree or equivalent relevant work experience required.
- Excellent verbal and written communication skills generally acquired through college or other advanced education is required.
- Experience with Microsoft Office applications and Web development tools is highly preferred.
- Demonstrated proficiency in the use of computers, specifically PC-based applications, is essential.
- Requires two years of experience in a professional environment, preferably within managed care or health insurance.
- Proficiency in knowledge management and electronic data management techniques are highly preferred.
- Facility with plain language writing style preferred.
- Knowledge of the HPHC Call Center and relevant systems is highly preferred.
- Requires well-developed interpersonal skills to act in the capacity of liaison. Must be accepting of change, flexible and able to successfully navigate in a fast-paced and ever- changing business environment.
- Requires the ability to assess all work and prioritize as necessary. Must be highly organized and be able to juggle multiple priorities effectively. Must be able to work independently, and as part of a team, with a minimum amount of direction.
- Must have the ability to work cooperatively as a team member and maintain productive interpersonal relationships and foster teamwork within the department; an attitude of cooperation and a commitment to the enterprise is essential and with partner departments.
- Must be an effective and confident facilitator. Requires the ability to lead meetings and workgroups independently. Must be able to exercise appropriate judgement as necessary. Requires excellent verbal and written communication skills to effectively impart information to others.
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