District Director Jobs

Overview:

POSITION SUMMARY:

The District Director is the key liaison between Goodwill’s headquarters and their assigned district. They manage operational practices, ensure budget and sales goals are achieved, and train and cultivate strong teams. District Directors are expected to guarantee that company practices and policies are understood at all stores within their district. The ultimate goal of a District Director is to motivate and direct the activities of managers who run the stores they are responsible for. They are accountable for all phases of assigned district operations. They are responsible for protecting the brand and ensuring that organizational culture and values are extended to retail stores and throughout their area of influence and responsibility.

COMPANY:

Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

Goodwill Central Texas is committed to fostering, cultivating, and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience, and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

BENEFITS:

• Generous paid time off
• 6 weeks of paid parental leave
• Employee discounts and discounted gym memberships
• Affordable Medical, Vision, & Dental Coverage
• Paid Personal Days
• Free Mental Health Counseling
• Company paid life insurance
• 403b match
• Tuition Support
• Retirement benefits

COMPENSATION:

Depending on experience and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Inspire the team and hold accountable for store operations, scheduling, store visual presentation and inventory levels to meet retail sales goals.
• Develops effective working partnerships with all support partners including but not limited to Human Resources, Loss Prevention and Finance.
• Ensures proper merchandising and organization by adhering to all merchandising standards.
• Develops a talent bench within their respective district.
• Collaborates with senior leaders in strategic planning to develop annual budgets.
• Responsible to deliver on key performance indicators at assigned stores: sizing, customer service, controllable contributions, sales, online sales, and retention.
• Ensures a safe, accident-free environment for all customers and employees and maintains compliance with established procedures and protocols.
• Monitors all expenses to ensure adherence to allocated budget.
• Coaches and develops store leaders through effective mentoring.
• Develops and maintains a safety culture through awareness and observation, trains and educates employees on safety requirements, and reports all potential hazards and accidents.
• Assists in creating standard operating procedures that govern retail/donation environment and effectively delegates and follows up on implementation of those procedures.
• Develops and implements strategies, action plans, staffing and procedures to optimize processing of donations and maximize sales.
• Collaborates with senior leaders to establish standards for organization and visual appearance, design store layout, maintain inventory, fixturing, and displays. Maximizes the amount of product on floor to achieve budget expectations.
• Serves as main point of contact for customer service issues in the district. Responds promptly and effectively to all customer inquiries.
• Ensures production disciplines are in place and productivity expectations are met to maximize revenue by optimizing productivity.
• Drives employee morale through rewards and recognition.
• Analyzes reports, conducts site visits, reviews customer/donor input to develop sales plans that maximize stores performances.

SUPERVISORY RESPONSIBILITY:

• This position has supervisory responsibilities for all retail employees within the assigned district.

PREFERRED QUALIFICATIONS:

• Excellent communication skills.
• Technical proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.).
• Ability to work with staff at all levels.
• Demonstrated success in developing successful top performers, store leaders and teams.
• Ability to adapt to change and assume added responsibilities.
• Valid driver’s license.
• Understanding of both front of house and back of house operations.
• Self-starter who is highly engaged, organized, goal focused and strategic in planning their daily, weekly, monthly, and annual priorities.
• At least five years multi-unit retail management experience with full profit and loss responsibility.
• Bachelor’s Degree.
• Excellent customer service and employee relations skills.