Dispensary Shift Lead Jobs

Description

The Dispensary Shift Lead, also referred to as a Sales Lead, is the liaison between a budtender and support function of the Store Management Team. Primarily serving as the first point of contact for low-level customer complaints, providing guidance for budtenders and encouraging employee best-practices, the Dispensary Shift Lead should set the standard for performance and keeping associates motivated. This position is responsible for maintaining the best-in-class customer service while ensuring compliance to all applicable regulations and company policies set forth by the Store Management Team. This is a retail position that requires working nights and weekends.

Job Functions

• Accurately fulfill customer orders through the Point of Sale (POS) system and inventory tracking systems in compliance with company, local, and state policies and procedures
• Monitor Sales Floor to ensure customers are receiving exceptional service
• Conduct registers checks throughout the day and balance reconciliation where necessary
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Open and closing procedures, including end of day reporting
• Assist with the onboarding and training of new staff in partnership with the Store Management Team
• Assist Store Management Team in ensuring all Standard Operating Procedures (SOPs) are being followed to reflect regulatory and compliance requirements
• Ensures customer questions or concerns are resolved in a timely manner and communicates escalated or unresolved concerns to Store Management immediately
• Work with the Store Management Team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Identify employee issues and escalate to Store Management in a timely manner
• Handle payments (cash, debit and ACH) and complete transactions with accuracy in a fast paced environment
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge

Qualifications

• Minimum of 1 year of experience supervising or training employees
• Excellent Leadership Skills
• Effective multi-tasker with strong attention to detail and accuracy
• Strong knowledge of retail technology platforms and systems
• Cannabis experience required, prior experience within a cannabis dispensary strongly preferred
• Passionate about serving the NJ Cannabis community
• Strong math and computer skills
• Must be able to work nights, weekends and holidays
• 4+ years of experience in a high volume retail environment
• Strong written and verbal communication skills
• Must be 21 years of age or older as required by the NJ CRC
• Strong interpersonal communication and conflict resolution skills
• Ability to work proficiently within Google Suite / Microsoft Office
• Able to pass all background checks as mandated by the NJ CRC.

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. Some travel may be required.

We offer competitive salaries and benefits packages.

Physical requirements

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to assist with lifting and/or moving product up to 50 pounds. May be required to work outdoors and/or during inclement weather.

Hiring Policies

ANJA encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

ANJA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About ANJA

ANJA is a licensed NJ-certified MBE (Minority-owned Business Enterprise) recreational Cannabis dispensary opening in New Jersey in Fall 2023. We have received our conditional approval from the NJ CRC for a Class 5 Retail license. Given the long and painful history associated with cannabis in the United States, especially among minorities and people of color, ANJA recognizes the necessity of community values and social justice. In addition to providing amazing service, curated products, and attention to every detail, our goal is to connect with the local community to ensure that ANJA is adding value and going about things the right way. We want to focus on education (risks for minors, benefits and de-stigmatization for adults, including alleviating concerns from parents, teachers, and religious communities) and also social justice (working with current and formerly incarcerated non-violent marijuana offenders to create jobs for them and help with reintroduction back into society).

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Morning shift
• Evening shift

Weekly day range:

• Rotating weekends
• Monday to Friday

Work Location: In person