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Company

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
Address Georgetown, DE, United States
Employment type FULL_TIME
Salary
Category Utilities
Expires 2023-09-08
Posted at 9 months ago
Job Description
Who Are We?


  • Service Southern Delaware from our Georgetown office
  • Been in Business for over 40 years with over 800 employees
  • F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"


What Do We Have?


  • Employee development; upward mobility opportunities
  • Top-notch facilities/office environment
  • Excellent support staff
  • Industry-leading benefits package
  • Great compensation
  • Feedback driven culture
  • Job stability
  • Fully-equipped, well-maintained fleet of vehicles
  • Forward-thinking management team


Who/What Are We Looking For?


  • Keep track of the technicians’ start and departure times
  • Order parts for special orders
  • Anticipate problems with routes and parts by making quick sound decisions
  • Requires interaction with drivers daily
  • Coordinate the transportation movements of the technicians
  • Respond to special requests from customers related to jobs performed by a technician
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Contact customers with parts pending and status of parts
  • Forecast workload for 2-3 days out


Qualifications


  • Team player
  • Dispatch experience highly preferred
  • Ability to identify customer needs and clearly articulate product and service offerings
  • High school diploma (or GED)
  • Ability to pass a background check
  • Multitasking and time management skills with the ability to prioritize
  • Strong decision-making abilities
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Meet all attendance and dependability requirements


Core Competencies


  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Strong verbal and written communication skills
  • Ability to show empathy when responding to customer’s needs
  • Comfortable in navigating through multiple software systems and windows simultaneously


Compensation


  • $16.00-19.00 / Hour
  • Paid hourly/weekly


Shift


  • Full-time
  • Based out of our Georgetown, DE location


Benefits Offered


  • Company-paid Medical, Dental, and Vision Insurance
  • 401(K) Plan
  • Company-paid Long-Term Disability and Life Insurance
  • Paid Vacations, Holidays, and Sick days


Additional Incentives


  • Monthly bonus opportunitie available