Dispatcher Jobs

Summary

***SALARY: $14- $19 per hour ***

This position exists to assist Dispatchers with taking customer service requests that help maintain Field Service Technician’s productivity.

Essential Duties and Responsibilities include, but are not limited to the following:

• Send progress updates to specific clients on a regular, sometimes daily basis
• Gather information for customer hit dispenser and repair quotes, including sending the technician to gather information. Forward the information to the quoting team and then send the final quote to the customer and keeps the customer updated throughout this process
• Verify technician locations and check service board for accuracy
• Coordinate with department managers to schedule installs
• Update service bills that need parts, including part numbers and move to the appropriate “need parts” column on dispatch board
• Update weekly Work-in-Process (WIP) reports for open service tickets
• Answer basic calls from customers and enter corresponding data into the computer
• Issue fixed tickets
• Read and issue tickets for field service emails, as well as respond to senders
• Answer phone calls and issue field service tickets accordingly
• Call customers to schedule install dates and times
• Assist Dispatch Supervisor as needed
• Send site work notifications

Requirements

• Strong organizational skills
• Ability to pass a pre-employment background check, MVR, and drug screen
• Must be at least 18 years old
• Customer service experience
• Ability to handle multiple tasks simultaneously and effectively
• High School Diploma or GED required
• Proficiency in computer usage
• Ability to remain calm in stressful situations
• Attention to detail for daily scheduling activities

Benefits

Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Vacation, Paid Holidays