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Dispatch Support Representative 1 Jobs
Recruited by FIDELITONE 11 months ago
Address Tennessee, United States
Dispatch Support Representative 1 Jobs
Company | FIDELITONE |
Address | Goodlettsville, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-05-21 |
Posted at | 1 year ago |
The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.
Essential Functions
Essential Functions
- Communicate with drivers and installers to ensure timely delivery to Fidelitone Last Mile customers
- Other duties as assigned.
- Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
- Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients.
- Responsible for sorting and preparing all delivery paperwork.
- Operate Fidelitone routing software to effectively communicate with drivers
- Works with and assists drivers and customers to problem solve and provide excellent customer service.
- Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
- Intermediate computer proficiency in Excel and Word.
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
- Ability to operate Fidelitone routing software to effectively communicate with drivers
- Ability to interact with internal/external customers.
- Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
- Ability to communicate effectively across all levels of management, peers, and clients.
- 0-2 years dispatch, call center or logistics/supply chain experience
- High school diploma or equivalent
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