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Dispatch - Call Taker (Night Shift)
Company | Allegiance Mobile Health |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-23 |
Posted at | 1 year ago |
Position Title: Dispatch - Call Taker
- Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
- Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
- Provides excellent customer service to the general public as well as callers from healthcare facilities.
- Adheres to company policies and procedures.
- Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
- Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
- Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
- Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
- Obtains and provide mapping and routing information to units.
- Performs other duties as assigned.
- Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
- Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
- Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
- Excellent customer service and effective communications skills.
- Ability to multi-task in high stress situations.
- Works cooperatively with team members, public safety agencies and the public.
- Ability to problem solve in a variety of situations by using all resources available.
- Exercises sound judgment in an array of situations.
- Proficient in basic computer operation.
- Works well with a diverse group of customers and coworkers from a variety of backgrounds.
- Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.
- Comprehend and make inferences from written materials such as operations manuals.
- Works around standard office conditions, repetitive use of a keyboard at a workstation, continuous viewing of dual computer screens, and use of manual dexterity. Frequent use of manuals and other resources. Work in shared office space and sits for long periods of time.
- High School Diploma or equivalent.
- Bilingual preferred, but not required.
- Knowledge of Medical Terminology.
- Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
- Dispatch Experience or EMT Certification (preferred)
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